How fast should a cleaning company reply to a quote request?

Reply in under 5 minutes during business hours, and before 9am the next morning for requests that arrive after hours. Quoteback is a service that does this for owner-run cleaning companies, with a person checking every reply.

Updated 14 October 2026

Why speed matters

People asking for cleaning quotes usually ask several companies. The first useful reply tends to get the conversation. We do not have our own data on this yet. One outside source we read: LeadTruffle reports that in three Thumbtack accounts it tracked, 41.6% to 60.7% of customers replied once the business had answered (source). That is about replies after an answer, not about speed alone, so treat it as a hint.

What a good first reply has

• Their name and the service they asked for
• One question that moves the quote forward: beds, baths, zip code
• When they will hear a price

After hours

Do not leave it until the afternoon. A short "got it, price by 9am" message, then the quote first thing, beats silence. See the free reply template.

If you do not have time to do this yourself

That is what Quoteback does: 30-day pilot, $300 deposit, one workflow.